There are two possibilities:

1. Your photo doesn’t meet our requirements.

You must upload a clear front face image under 10MB. Photos with facial occlusion will fail to pass our moderation process. Don’t worry, we will inform you when your photo can’t be recognized. Upload a qualified one to try creating again.

2. Your script includes inappropriate or sensitive information.

It is suggested to use a script with formal, moderate and positive words. If some illegal and restricted content appears, such as sexual abuse, fraud scheme, terrorism & violence, private information, you can’t create the talking avatar video successfully.