If you subscribe to the Pro plan, you can receive up to 3,600 credits per month.

Credits are distributed in two parts:

1. Instant credits: After your subscription is successful, 1,800 credits will be added to your account immediately.
2. Daily claim: Within 30 days, you can claim 60 credits per day by checking in on the website (60 × 30 = 1,800).

If you forget to log in on a certain day, that day’s credits will be missed. We recommend accessing the website from your phone or other mobile devices whenever possible to claim your daily credits.

After completing your purchase via Stripe, you can access your Stripe billing management dashboard in either of the following ways:

Option 1:

Visit the pricing page at:

Then click the price card associated with your current plan to enter the Stripe billing portal.

Option 2 (Direct Link):

You can directly access your billing dashboard here:

Please note:

• You must enter the same email address you used to sign up for A2E.ai.
• Stripe will send you a one-time verification code to that email address for secure login.

If you experience any issues accessing your billing portal, please contact our support team for assistance.

Of course! To cancel your subscription, please visit our Pricing page. You will find a “Manage Subscription” button there. Clicking this button will lead you to your plan details, where you can proceed with the cancellation. Learn how to cancel →

Yes, you can change your plan at any time. If you upgrade, the new plan takes effect immediately, the corresponding monthly credits will be immediately added to your account, and you’ll be charged the new amount in full. If you downgrade, the change will take effect immediately and you will lose your privilege as a paid user.

Unused subscription credits do not carry over to the next billing cycle. At the start of each new cycle, your credits reset based on your subscription plan.

For support, you can join our Discord community .

Check-in to Claim Daily Bonus for Free. The higher your plan, the more your daily free bonus:

• Free plan: get 30 bonus credits per day
• Pro plan: get 60 bonus credits per day
• Max plan: get 90 bonus credits per day

👉 Sign in today and claim your credits!

Users in Pro and Max Tier is able to purchase additional credits. The price of top-up is:

• $19.9 = 1800 credits
• $80 = 16,000 credits

The additionally purchased credits do not expire, and valid to use forever.

Credit top-up is a great way for API developers to bootstrap their projects.

You could make purchase by credit card (via Stripe) or crypto (via Nowpayments.io).

The recent SLA is ~99.6%. Our tech team monitors outages 24/7.

In case you experience an unusual failure / timeout, you can always reach us by email (usually replied within 1 business day). If your average monthly pay > $500, e.g. you get a Dedicated Line, you can also reach us by whatsapp (usually replied within 2 hours during business hours).

We have customer support in San Francisco and Korea. The business hours apply to our coworkers in these two places.

We offer free credits for every new developers. Simply sign up your new account at https://video.a2e.ai/. Your account will automatically gain access to the API. 

Please read our API doc: https://api.a2e.ai   to know how to obtain the API token by using your account id. 

A new user automatically gets 100 credits for free, which should be enough for an initial API test. Please consider purchasing additional coins starting from $9.9 if you need more evaluation (and the ultimate application).

P.S. if you just want to quickly evaluate the visual results of AI avatars, you may want to skip code development and use our web UI @ https://video.a2e.ai   The web UI is built upon the same API.

If you encounter any difficulties with your payment, please reach out to our customer support team at Discord or contact@a2e.ai immediately for assistance. We’re here to help!

There are no hidden fees. You pay for the credits, and you use those credits according to our fee schedule. You can review the pricing details on our website before making a purchase.

No, you can sign up and enjoy the free trial without entering any credit card information.

Since we offer free trial with free avatar clone and free video synthesis, we do not refund your purchase. However, if you accidentally make duplicate orders, please contact our support team within 72 hours of your purchase.

Yes, your payment security is our top priority. We use industry standard stripe.com to process the payment. We will never know or store your financial information. SSL security to ensure that your credit card information is 100% protected.

We accept payments via Stripe.