First check that you are signed in to the A2E account used for the purchase. Open Billing and compare the successful order, plan expiry and next credit release date. A plan renewal may extend the service period without releasing credits immediately; a separate top-up is intended for immediate credits. If you paid through a provider that issued a redemption code, complete that provider’s redemption step.
If the purchase still does not appear, email contact@a2e.ai with your A2E account email, payment provider, order or transaction ID, and a receipt screenshot. Do not send your full card number or password.
