- What kind of support structure do you have in place for API developers?
The recent SLA is ~99.6%. Our tech team monitors outages 24/7.
In case you experience an unusual failure / timeout, you can always reach us by email (usually replied within 1 business day). If your average monthly pay > $500, e.g. you get a Dedicated Line, you can also reach us by whatsapp (usually replied within 2 hours during business hours).
We have customer support in San Francisco and Korea. The business hours apply to our coworkers in these two places.
- Would you be able to give us a limited API access key so we can evaluate the platform?
At A2E, we offer free coins for every new developers. Feel free to register your new account at https://video.a2e.ai/. Your account will automatically gain access to the API.
Please read our API doc: https://api.a2e.ai to know how to obtain the API token by using your account id.
A new user automatically gets 100 coins for free, which should be enough for an initial API test. Please consider purchasing additional coins from $9.9 if you need more evaluation (and the ultimate application).
P.S. if you just want to quickly evaluate the visual results of AI avatars, you may want to skip code development and use our web UI @ https://video.a2e.ai The web UI is built upon the same API.
- Who can I contact if I have problems with my payment?
If you encounter any difficulties with your payment, please reach out to our customer support team immediately for assistance. We’re here to help!
- Are there any hidden fees when making payments?
There are no hidden fees. You pay for the credits, and you use those credits according to our fee schedule. You can review the pricing details on our website before making a purchase.
- Do I need to enter my credit card for the free trial?
No, you can sign up and enjoy the free trial without entering any credit card information.
- Can I get a refund on purchased coins?
Since we offer free trial with free avatar clone and free video synthesis, we do not refund coins. Coins do not expire and can be used to create content at any time. However, if you encounter any technical issues, please contact our support team for assistance.
- What are coins and diamonds?
Coins are used to generate assets (videos and audios). A coin allows you to generate a video of the length of one second.
We offer free coins to new users. After the trial period, coins can be purchased by Stripe or Paypal. Coins do not expire.
Users can exchange certain amount of coins to get one diamond. A diamond allows a user to create a new avatar. The charge of a diamond for the creation of a avatar is a one-time fee.
- What payment methods are accepted?
We accept various payment methods including credit cards, paypal, AliPay (via stripe), and some popular online payment platforms. Please proceed to the checkout page to see all available options.
- Is it safe to make payments on a2e.ai?
Yes, your payment security is our top priority. We use industry standard stripe.com and paypal.com to process the payment. We will never know or store your financial information. SSL security to ensure that your credit card information is 100% protected.