Email contact@a2e.ai with the A2E account used, the feature and model selected, the task ID or result link, your prompt, and a screenshot or sample video showing the problem. For a page or button that does not respond, include a short screen recording, browser and version, and the approximate time of the attempt. Support can then check the task and rendering logs. Credit adjustments depend on the specific task review.
What should I send support when a video generation fails or looks wrong?
A2E AI Team
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Email contact@a2e.ai with the A2E account used, the feature and model selected, the task ID or result link, your prompt, and a screenshot or sample video showing the problem. For a page or button that does not respond, include a short screen recording, browser and version, and the approximate time of the attempt. Support can…
